Business Management

About Contact Management Software


Contact management software's are designed to story and easily find addresses names and telephone numbers of people. They are designed to follow all communication and correspondence which has taken place electronically with a contact and have calendar features as well and allow several people in a company to share the same database. Software contact management makes keeping track of a company's work contacts easy and also allows for speedy recovery of all the information of a specific client in the database. Using software contact management makes correspondence managing easier.

Software contact management was pioneered by Conductor Software. Since then such software have come a long way and are being developed for different computer systems like Windows and the Macintosh.

Contact management software help companied deal with all their fragmented contact information and keep them secure in one place. They reduce the clutter in a company's contact framework, minimizing risks for effective communication. Most good software contact management offer the same essential features. They allow for account and contact management, which means they enable the user to store, organize and update valuable account data ranging from email addresses to the size of the company via revenue etc. the appointment and activity scheduling feature allows one to integrate tasks, to-do lists list scheduled appointments allowing to stay on top of activities involving a contact. They also provide basic opportunity tracking for sales and marketing personnel.

The information sharing feature allows important information to be shared with different departments at the same time with a single database. Data synchronization helps sales reps to update their information on their mobile devices and the information is synchronized to their office machines as soon as they return. Other features include automatic record de-duping which allows for all excess and redundant data to be removed and thus any conflicts between information are thwarted. Reporting and analysis enables users to review and analyze vital trends that can influence interactions with a contact. Lastly these types of software can be synced with other software like Microsoft Word or MapPoint to write batches of similar correspondence for clients and enable on the go employees like the company's sales staff to get accurate directions for a client's premises.

Tips and comments

With the abundant number of software available choosing the right sort for your company can be something very confusing. However, keeping a few simple guidelines in mind will help make the right choice. Knowing the requirements of your business is essential before going to purchase the software talk to all the people who will be using the software and ask then what functions they would like to see and use, make a list of the features they will need and choose accordingly.

Software contact management is best seen in action ask the seller to give you a demonstration of the software's capability. Talk to companies that are already using the software you shortlist, if they have similar workflows as yours then experiences will be shared and they will be ideal candidates for reviews.

By Sultan Khan, published at 02/28/2012
   Rating: 4/5 (11 votes)
About Contact Management Software. 4 of 5 based on 11 votes.