How To Get a Job in Customer Service

Introduction

Customer service jobs are very versatile in that you can perform customer service in many different ways. Customers provide service through many different avenues whether in person, online or over the phone. Someone has to work on the other end providing that service to these customers. With these basic tips, you will be able to search for and locate various customer service jobs.

Step 1

When looking for customer service jobs there are many places you can look. To get a job in customer service, you do not always need experience. There are many companies that will hire inexperienced people to provide customer service. Just about every business has some type of customer service related position within their company. Whether products are sold or services are provided, there is some sort of customer service that takes place in that process.

Let’s take a look at the different types of customer service related positions that you may find available.

• Service desk
• Call center customer service
• Tech support
• Live chat customer service
• Email customer service
• Customer retention departments
• Accounts representatives
• Order taking
• Sales

That gives you some idea of what you may see when you want to get a job in customer service and find listings online or in newspapers.

Step 2

Now that you have an idea of the positions you may find when you want to get a job in customer service, it’s time to find out where you can locate and apply for customer service related positions. The best place to begin is by looking around your local area. Many retail stores and other businesses that sell products or provide services will have a need for someone to perform customer service related job tasks.

Begin by getting a local newspaper and see if there are any job listings for customer service positions. Most advertisements will tell you what is necessary in order to get a job with the company that has the position available.

Step 3

You know what retail businesses are in your area, so see if you can check them out online to find out if they offer career opportunities on their website. Many of the larger chain retail stores will have that option right on their website. This is very convenient especially if you don’t really want to run around from place to place.

Eventually you will need to visit the location, but if you can ease the process a little bit by applying online from home, you might as well. It really saves time, because you will be able to visit multiple business websites in a day’s time and fill out applications for all of the customer service positions you are qualified for.  In order to get a job, you will have to follow their application procedures and make sure you fill out everything.

Step 4

After you check your local newspaper and the business websites, you can continue your search online by using some of the major job search banks. These websites will have many job listings that may include some customer service positions. Some of the websites you will want to browse are:

• www.careerbuilder.com
• www.indeed.com
• www.snagajob.com
• www.monster.com

In order to get a job through any resource, there are application procedures you must follow.

Step 5

Online job banks and direct business websites aren’t the only places you can find job listings for customer service positions. You can also put Craigslist to use and search for customer service related positions in your area or a location near you. Craigslist is a huge database of classified ads that covers just about the entire United States and many businesses will use them for their listings.

Craigslist can be found by going to www.craiglist.com. 

You know you have a way to find a job in customer service by using several resources, so it’s time to get serious and make sure you have a well prepared resume ready so you can show you skills off to potential employers!

Tips

Always be prepared to present a well prepared resume when you are trying to get a job.

You will find that every company has application procedures you must follow in order to get a job with them.

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